Tip: If you bought your product from a DJI authorized dealer, we would recommend that you contact them first with regards to technical support issues.
*Tip: This flow chat is subject to change based on the process of local service centers. Thank you for your kind understanding
1. Please follow the link below to download the analysis form. Fill in the form completely, and send it back to us.
2. Upload flight records via the DJI Pilot app:
a. Enter the "User Center" in the Pilot app
b. Click the arrow-shaped icon at the bottom of the screen to view the flight log page
c. Click the star-shaped icon associated with the relevant flight logs to save them to the app. Then click the cloud-shaped icon at the top right side of the screen to upload them.
d. Provide DJI with the login information that you use to access your account on the app. This will allow us to access your flight logs via our server.
3. Please provide the following information:
a. Your name and country of residence
b. Your phone number
c. Your dealer's name or your order number, if the item was purchased through the DJI Store online
d. The serial number of the product
Your information will be reviewed and analyzed by members of our R&D team as soon as possible.
Thank you for you cooperation and support.