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http://www.dji.com/support

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http://www.dji.com/support

Support Center Contact Info

LOCATION SERVICE LINE CONTACT EMAIL OFFICE HOURS
DJI HEADQUARTER +86 755 22673666 support@dji.com Monday to Friday , 9:00AM to 6:00PM (Hong Kong Time GMT+8:00)
DJI NORTH AMERICA +1 (818) 235 0789 us.support@dji.com Monday to Friday, 9:0AM to 5:00PM (Pacific Standard Time GMT-8:00)
DJI EUROPE +49 (0) 1803 354000* support.europe@dji.com Monday to Friday, 9:00AM-5:00PM (German Time GMT+1:00)
*9 ct/min from the German fixed network, mobile telephone maximum price is 42 ct./Min. (9 ct/Min. aus dem deutschen Festnetz, der Mobilfunkhöchstpreis liegt bei 42 ct./Min.)
*Tariffs may vary if you call from outside of Germany
DJI JAPAN Coming Soon! support.jp@dji.com Monday to Friday, 9:30AM-6:00PM (Tokyo Time GMT+9:00)
Tip: If you bought your product from a DJI authorized dealer, we would recommend that you contact them first with regards to technical support issues.

Note: DJI takes no responsibility for any training programs that aren't duly authorized by us.


Ready to Fly


Flying Platforms


Flight Controllers

For Multi-Rotor


For Helicopter


Ground Stations


HD Video Downlink


Camera Gimbals


Accessories

 

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Phantom Promotion

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Phantom Promotion

DJI is pleased to announce a special promotion with significant discounts on the Phantom. This promotions is part of our continuous financial support to our partners and customers, without continued support from you, our success is not possible.

The terms of the promotion are:

  1. Orders have been placed from 15th Aug to 5th Sep
  2. For end customers who bought a Phantom before 9th,Sep,2013, DJI will provide a credit of euro 115.This credit can only be used to buy a Phantom II or a Phantom Vision, once they are released. The plan is to release the exciting Phantom II and Phantom Vision products in Nov,2013 just before the Christmas. The credit will expire on 31th,Dec,2013 if not used. To get the USD 150 credit, the end customers must fill the Phantom credit form. And give it to the dealers they are buying the Phantom II or Phantom Vision from. The dealers will need to collect the credit form and send to DJI sales rep when placing Phantom II or Phantom Vision orders. DJI will refund the credit to Dealers.

Español

DJI le complace anunciar una promoción especial con descuentos significativos sobre el Phantom. Esta promoción forma parte de nuestro apoyo financiero continuo a nuestros socios y clientes, sin el continuo apoyo de usted, nuestro éxito no es posible.



Las condiciones de la promoción son:

     Las órdenes se han colocado desde 15de agosto al 5 de septiembre , DJI ofrecera:
     Para los clientes finales que compraron un phantom antes del 9 de septiembre de 2013, DJI proporcionará un crédito de 115 euors de crédito .sólo se puede utilizar para comprar un Phantom II o Phantom Vision,

Este crédito vence el 31 de dic del 2013 . Para obtener el crédito , los usuarios finales deben rellenar el formulario de crédito Phantom. Y darle a los comerciantes para comprar o canjear en la compra  del Phantom II o Phantom Vision .

Phantom Credit Form

 No:

 Name

 Telephone

 Dealer

Dealer Telephone

 Dealer email

 Phantom SN

Purchase Date

……

 

 

 

 

 

 

 

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DJI has released the Naza-M firmware 3.16, the BTU and the iOSD mini

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DJI has released the Naza-M firmware 3.16, the BTU and the iOSD mini

August 6, 2013

Naza-BTU-iOSD-mini

BTU Module

  • The Naza-M now provides assistant software for iPhone4s, iPhone5, iPad3, iPad4, iPadmini, iPod5. You can do parameter adjustments at any time on your mobile devices, using only the BTU with a built-in Bluetooth module which makes it easier and convenient. It uses low power Bluetooth to minimize the power consumption of your mobile devices. It is easy to use and will automatically save your last connection records. The password mechanism ensures your safety link. Parameters can be automatically synchronized to the Cloud Server and can be restored immediately when you changed your mobile devices.
  • Built-in Bluetooth(4.0)
  • Working Temperature: -10℃~+50℃
  • Communication Distance: 50m
  • Weight: 17g
  • Power Consumption: 240mw(0.04A@6V)

 

iOSD mini

  • The Naza-M now supports iOSD Mini. This will undoubtedly give you a fantastic FPV flight performance. Depending upon DJI’s accumulation of historic and reliable information integration technology, the iOSD Mini can grab the most accurate first-hand flight data information in the shortest possible time.
  • Voltage: 6V
  • Working Temperature: -20℃~+60℃
  • Video Input/Output Mode: PAL/NTSC(automatically recognize)
  • Weight: 14g
  • Working Current (Typical Value): 180mA@6V

 

The new firmware supports Bluetooth adjustment.

What’s new?

  • Firmware

    Parameter configuration by NM Assistant is supported. (BTU module is required. Download the App software from iOS App store or scan the QR code to get the download link.)

    iOSD mini supported.

    S-bus II receiver supported.

    Optimize the warming up condition, to avoid a long wait period before aircraft can takeoff.

  • Software

    Add tips for IMU Advanced calibration time out.

  • Manual

    Add connection diagrams when used with other DJI products.

Notices:

  • Make sure to reconfigure all parameters in the assistant software after upgrading firmware, since V3.16 upgrade will reset all parameters.
  • For safety reason, do not use power battery during firmware upgrade.

 

Download on the APP Store

 

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DJI Gimbals For 5D series(Mark Ⅱ and Ⅲ)and GH3 series

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DJI Gimbals For 5D seriesMark and Ⅲ)and GH3 series

 

We are pleased to inform you that DJI will release Zenmuse Gimbals for 5D and GH3 in the coming weeks.

We would appreciate it if you could spread the word and prepare your customers.

 

-Zenmuse Gimbal for 5D Series Mark and

1:Total Weight:2.5kg(including Camera

2:24mm lens compatible

3:5D MarkⅡ and Ⅲ compatible

4:Pan 360°

5:Tilt 300°

6:Roll ±50°

-Zenmuse Gimbal for GH3

1:Total Weight: 1.3kg

2:14mm lens compatible

3:Pan±360°
4:Tilt ±360°
5:Roll±40°

 

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DJI International Warranty Service

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Nuevo firmware Naza H

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Nuevo firmware Naza H

Tutorials

Video Tutorials

  • Naza-H Setup Demo
    Release date: 2013-04-25

    The video is about Naza-H Installation.

    Watch the video
  • Naza-H Assistant Software Configuration
    Release date: 2013-04-25

    The video is about Naza-H Assistant Software Configuration.

    Watch the video

 

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Nuevo firmware Naza v1

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http://www.dji-innovations.com/download/naza-m-downloads/

Latest

  • Naza User Manual v2.8
    2013-05-03
  • Naza-M Release Notes
    2013-05-06
  • Naza-M Assistant Software v2.10
    2013-05-06
  • @Naza-M Firmware* v3.10
    2013-05-06

* Download the Firmware via Assistant software.

Naza Firmware* v2.01

  • Naza User Manual v2.6
    2013-03-20
  • Naza Release Notes
    2012-05-31
  • Naza Assistant Software v1.6
    2012-05-31
  • @Naza Firmware* v2.01
    2012-05-31

* Download the Firmware via Assistant software.

Drivers

  • DJI WIN8 Driver Installer
    2013-01-18
  • DJI Driver Installer
    2012-09-18

* Notice:
1. You can upgrade the newest Naza Firmware via above Naza Assistant software we provided.
2. You must re-configure your Naza with Naza Assistant software after firmware upgrade.
You will need Adobe Reader to read PDF documents.

* Go DJI wiki get more release history

 

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Naza-M V2, with PMU V2 module with CAN BUS

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NAZAM V2+ GPS Combo

 

Naza-M V2, com modulo PMU V2 con CAN BUS

 

Preorder ¡¡¡¡¡ enviamos el 24-05+2012

 

 

 

Que es NAZA M V2


DJI continúa innovando, mejorando con nuevos productos . Hemos integrado nuestra última tecnología en el NAZA V2.

La funcionalidad básica seguirá siendo la misma que NAZA V1


lo nuevo en  NAZAM V2 :


** PMU V2
Nuevo diseño de la caja con puerto de CANBUS.

Con BEC , una mejor disipación del calor.
puerto CANBUS, mejora la capacidad  del sistema y admitira el  Gopro Zenmuse, IOSD y Bluetooth que nos permitira añadir en el futuro la gestion de los parametros mediate telefono smartphone.


NAZA V1 también se puede actualizar utilizando PMU V2 y Gopro Zenmuse, IOSD y Bluetooth que nos permitira añadir en el futuro la gestion de los parametros mediate telefono smartphone.

pmu.jpg

Main Controller
La estructura de hardware ha sido optimizada y la capacidad de ampliación y rendimiento del control de vuelo

naza-v2-stockrc-b.jpg

Independent LED Module

naza-v2-stockrc-led.jpg

¿Qué hay de nuevo en la Nazam V2: Firmware y funciones


** Nuevo algoritmo de estabilización de actitud, ofrece mejor desempeño de vuelo / maniobrabilidad;
** Nuevo rendimiento de control de vuelo, proporciona una mejor experiencia de vuelo, (control de vuelo es más suave, el despegue es más fácil)
** Soporte para Octo-rotor;
** Con un motor parado o helice rota,  todavía se puede aterrizar con seguridad (Hexa-rotor, Octo-rotor)
** Compensación automática de desviación de curso, la reducción de los efectos de la perturbación magnética; interferencia en torno a la detección y advertencia brújula;
** Alta calibración avanzada IMU, identificación de errores y alerta, reduce el impacto de error en el sensor de
el rendimiento de vuelo

Basic Performance Supported Multi-rotor Supported ESC output Recommended Transmitter Working Voltage Range
Quad-rotor I4, X4
Hex-rotor I6, X6, IY6, Y6
Octo-rotor I8,V8,X8
400Hz refresh frequency PCM or 2.4GHz with minimum 4 channels MC:4.8V~5.5V
VU Input: 7.4V ~ 26.0 V
(recommend 2S ~ 6S LiPo)
Output(V-SEN port red wire): 3A@5V
(burst current:7.5A)
Power Consumption Operating Temperature Assistant Software System Requirement
MAX: 3.15W(0.25A@12.6V)
Normal:1.638W(0.13A@12.6V)
-10°C ~ 50°C Windows XP sp3 / Windows 7 / Windows 8
Flight Performance Hovering Accuracy
(GPS Mode)
Max Yaw Angular Velocity Max Tilt Angle Ascent / Descent
Vertical:±0.8m
Horizontal:±2.5m
200°/s 35° 6m/s,4.5m/s
Hardware Weight Dimensions Built-In Functions
MC:27g
PMU:28g
GPS:27g
LED:13g
MC: 45.5mm x 32.5mm x 18.5mm
PMU: 39.5mm x 27.5mm x 10.0mm
GPS & Compass 46mm(diameter)x10mm
LED: 25mm x 25mm x 7.0mm
Multiple Autopilot Control Mode
Enhanced Fail-safe
Low Voltage Protection
S-Bus Receiver Support
PPM Receiver Support
Independent PMU Module
2-axle Gimbal Support

la naza v2 esta limitada al peso del conjunto y potencia de los motores.

 

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DJI released WKM Firmware 5.22 and LED-BT-I (Bluetooth indicator)

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DJI released WKM Firmware 5.22 and LED-BT-I (Bluetooth indicator)

April 12, 2013

 

 

DJI officially released the LED-BT-I(Bluetooth Indicator) Click Aqui :

  • The WooKong-M now provides assistant software for iPhone4s, iPhone5, iPad3, iPad4, iPadmini, iPod5. You can do parameter adjustment at any time on your mobile devices only through an LED indicator with a built-in Bluetooth module which makes it easier and convenient. It uses low power Bluetooth to minimize the power consumption of your mobile devices. It is easy to use and will automatically save your last connection records. The password mechanism ensures your safety link. Parameters can be automatically synchronized to the Clouds Server and can be restored immediately when you changed your mobile devices.

 

  • Built-in Bluetooth(4.0)
  • Interface: CAN-BUS/USB micro
  • Max communication distance:50m(without object blocking)
  • Weight: 25g
  • Power Consumption: 0.3A@6V

 

The new firmware support Bluetooth adjustment

What’s new?

  • Firmware

    Add the Bluetooth assistant Function. Required LED-BT-I hardware support.

  • Software

    New UI design, simple and easy to use.

    Bluetooth LED firmware support upgrade online.

    Support iOS mobile device assistant, download on the App Store.

  • Manual

    New Quick Start Guide, matched with the assistant software V2.00.

Notices:

  • For safety reason, do not use power battery during firmware upgrade.
  • Make sure reconfigure all parameters after upgrading firmware.

 

Download on the APP Store

 

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DJI released S800 EVO Frame Arm

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DJI released S800 EVO Frame Arm

Aqui :

April 26, 2013

All S800 old users can enjoy certain discount to buy the new frame arm, if you have any questions, please feel free to contact with your dealer!

S800 EVO Frame Arm

S800 EVO Frame Arm description:

It has a new and additional strengthened structure design with greatly enhanced rigidity. Multistrand SR Wires of power and signal lines embedded which has improved the system reliability comprehensively. The S800 ESC and motors can be installed directly onto the arm.

Specification:

  • Total weight: 139.5 g;
  • Working temperature: – 20-70°C;
  • Signal wire standard: 22 AWG SR Wires;
  • Power cord standard: 16 AWG SR Wires;

Features:

  • Compatible with S800;
  • Greatly enhanced rigidity;
  • Multistrand SR Wires of power and signal lines.
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